Frequently Asked Questions

Yes. Every build starts with a genuine OEM controller rather than a clone, and the internals stay stock. That means pairing, buttons, motion and wireless behave exactly as the original hardware does. What changes is the exterior and any upgrades you choose.

Hall Effect thumbsticks use magnetic sensors instead of physical contacts, so they cannot wear into stick drift. If you have had drift on a controller before, it is the single most useful upgrade to add. Not every product includes it, so check the individual product page.

Our designs are exclusive and made in-house, so shells, buttons and artwork come ready-made by us. What you customise is the upgrades: Hall Effect sticks, back paddles, mouse-click triggers and similar options, depending on the product.

On products listed with RGB LED, the lighting sits behind the face buttons and runs seven colours across three modes. It can also be switched off completely if you would rather play without it.

PlayStation 5, Xbox One and Xbox Series X|S, the original Nintendo Switch and Switch OLED, the Nintendo Switch 2, the Nintendo Switch Lite, and Switch Pro Controllers. Each product page states exactly which systems that item works with.

The PS5, Xbox and Switch Pro Controller builds are PC compatible, the same as the stock controllers they are built from. The individual product page confirms compatibility for that item.

Yes. The Switch Lite listings are full working consoles that have been rebuilt on the outside, not shell kits you fit yourself. They arrive ready to switch on.

Every controller is built to order rather than pulled off a shelf. Most builds are assembled and quality-checked within a few business days, then shipped worldwide with tracking.

No. Production begins immediately once payment is received, so orders cannot be cancelled after payment is submitted and requests to cancel a custom order after payment will not be approved. Please check your selection carefully before ordering.

Report any shipping damage, missing items or delivery issues within seven calendar days of confirmed delivery, and we will put it right. Contact us with your order number and photographs of the issue.

Yes. Controllers and Joy-Cons carry a sixty day limited warranty covering manufacturing defects. Switch Lite products carry a ninety day limited warranty covering manufacturing defects.

Because each item is custom-built for you, all sales are considered final once an order is placed. Refunds are considered in specific circumstances, such as the wrong product being shipped, and we may repair or replace a product before issuing a refund. The full terms are on our refund, return and warranty policy page.

Use the contact form on our contact page, or email us directly at gamecosmos00@gmail.com. Including your order number helps us answer faster. We respond as soon as possible.