Warranty Policy

Every GameCosmos controller is assembled and quality-checked by hand, and backed by a warranty against manufacturing defects and workmanship issues.

What Is Covered

Our warranty covers, for a period of 60 days from delivery, manufacturing defects (components that fail under normal use due to a fault in materials or production) and workmanship issues (problems resulting from our assembly, such as a loose or misaligned part that was present on arrival).

What Is Not Covered

• Accidental damage, drops, liquid exposure, or misuse.
• Normal cosmetic wear from regular use, including finish wear on grips and thumbsticks over time.
• Damage from unauthorized repairs or modifications made after delivery.

How to Make a Claim

Email our support team with your order number, describe the issue, and include clear photos or a short video showing the problem. Our team will review your claim, usually within two business days, and explain the next steps.

Resolution

Where a claim is approved, we will repair or replace the affected controller, or provide an equivalent remedy. If a replacement is no longer available in your exact configuration, we will work with you on the closest alternative.

Customer Support

Warranty support is handled by real people who know the hardware. If you have any doubt about whether an issue is covered, reach out. We would rather take a look than have you guess.