Privacy Policy
Last updated: June 2026
At GameCosmos (“we,” “us,” or “our”), we design and build custom gaming controllers and related accessories. This Privacy Policy explains what information we collect when you visit gamecosmos.com or place an order, how we use it, and the choices you have. By using our website, you agree to the practices described in this policy.
Information We Collect
- Information you provide: your name, email address, shipping and billing address, phone number, order details, custom design selections, and any messages you send through our contact form or account.
- Payment information: payment details are entered directly with our payment processors at checkout. We do not store full card numbers on our servers.
- Account information: if you create an account, we store your login details and order history.
- Information collected automatically: IP address, browser and device type, pages viewed, and similar usage data gathered through cookies and similar technologies.
How We Use Your Information
- Process, build, and ship your custom controller orders.
- Provide customer support and respond to your inquiries.
- Send order confirmations, shipping updates, and account notifications.
- With your consent, send marketing emails about new products and offers — you can unsubscribe at any time.
- Improve our website, products, and services.
- Detect, prevent, and address fraud and keep the site secure.
Cookies and Tracking
We use cookies to keep the site working (for example, to remember your cart and keep you logged in), to remember your preferences, and to understand how the site is used. You can accept or decline non-essential cookies through our cookie banner, and you can manage cookies in your browser settings. Declining some cookies may affect how parts of the site function.
How We Share Information
We do not sell your personal information. We share it only with:
- Payment processors to handle your transactions securely.
- Shipping and fulfillment partners to deliver your order.
- Service providers (such as hosting, email, and analytics providers) that help us operate the site, under confidentiality obligations.
- Authorities or other parties when required by law or to protect our rights.
Data Retention
We keep your information for as long as needed to fulfill your orders, provide support, comply with legal and tax obligations, and resolve disputes. You can request deletion of your account information at any time.
Your Rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise any of these rights, please contact us through our Contact page.
Data Security
We use industry-standard measures, including SSL encryption at checkout, to help protect your information. No method of transmission or storage is completely secure, but we work hard to safeguard your data.
Third-Party Links
Our website may link to third-party sites, such as social media platforms. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
Children’s Privacy
Our website and products are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please reach us through our Contact page.